I've been shown the "free shipping over 999" banner but haven't been given free shipping. It's OK to charge shipping but do keep a proper disclaimer about which areas are served free.
Also, after this order was received, I wanted to place another order, before which I got 2 emails about Rs. 5 store credit. I should be getting a 10rs discount, but there's not a place on the website or app where I can redeem this amount.
Please improve. Don't unnecessarily make promises and spoil the brand's reputation. If this is on social media, it'll be a very bad look.
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